Free SAP C_C4H51_2405 Questions [2025]–Fully Updated

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 4	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 5	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 6	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which object is mandatory to integrate emails in tickets?

A. Service level agreement
B. Branding template
C. Document type
D. Service organization

Answer: C

NEW QUESTION # 12
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

A. Account
B. Installed base
C. Categories
D. Products

Answer: B,D

NEW QUESTION # 13
Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Service contracts
B. Registered products
C. Measurements
D. Skills

Answer: B,C

NEW QUESTION # 14
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

A. Ticket routing
B. Activity planner
C. Time recording
D. SAP Field Service Management
E. Manual routing

Answer: B,D,E

NEW QUESTION # 15
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The warranty is expired.
B. The registered product is not assigned to an installed base.
C. The warranty is not assigned to an installed base.
D. The warranty is not assigned to a registered product.

Answer: B,D

NEW QUESTION # 16
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